Frequently Asked Questions

Please read our FAQ before sending us a message.

What is the product?

It is a poster printed on a textured canvas. We use pigment ink and an Epson giclee printer. The color can retain more than 70 years. All posters are printed in high-resolution. High-quality guarantee!

What is the size?

Width x Height. Sometimes we need to resize or crop the image to print for different sizes. We guarantee the best result. If your requested size is not listed, please feel free to contact us for a custom order.

Does it include the frame?

Sorry, no. Please use a poster/photo frame (which usually has a glass cover) to frame our posters/prints. Just put our poster under the glass.

What about the packing and delivery?

Your poster/print will be wrapped in a light plastic film, rolled up and then placed in a very durable shipping tube for protection. We usually ship out the order in 1 or 2 days.

Are there any international import duties or taxes?

If the destination country imposes import duties and/or taxes, the customer is responsible for their payment.

How long does it take to receive my order?

We ship from China, usually it takes about 10 – 30 days to arrive most of countries. If you need a rush order, please contact us, we will ship it by a fast shipper like UPS, FedEx and etc.

Return Policy
As per our guarantee, we’ll refund your money. First, you need to contact us and tell us you wish to return the print. We’ll give you the right address and you can mail the package to us, with your order number or name printed clearly on the outside of the package. As soon as we receive it, we’ll process the refund. 
 
A note prints that are damaged before being returned to us – we gladly accept any returns that follow the above return guidelines. However, art products are very delicate, meaning you need to take measures to ensure the items are returned undamaged. If we do receive a damaged item as a return and we are unable to re-enter the item into our inventory, then we can refund you 50% of the purchase price of the item(s).

Send us an email

Have a question about one of our posters, or an order you placed?

Please click the chat button at the right bottom of the page to chat with us. Or you can use this form to get in touch. Thank you.